Refund Policy

30-day refunds

You can ask for a full refund for up to 30 days after your purchase. You do not need to give a reason. Write to support@lumberwise.app with your Lumberwise order number if you have it, your payment receipt reference, or the email address used for your purchase, so we can help find it and submit your refund request to our reseller. Your Lumberwise order number is on the payment page and, after confirmation, on your download page and in the download-link email if you requested one, and printed in your PDF. You can also request payment support directly at paddle.net. Paddle processes refunds.

Wrong size typed

If you entered the wrong dimensions, ask for a refund for the original order within the same 30-day period. You can place a new order with the correct dimensions; each purchase covers one selected size.

A mistake in our plan

If something in the plan itself is wrong, such as a measurement, a missing part or a step that does not match the drawing, tell us which part so we can investigate. You can ask for a refund under this policy. Your legal rights are not affected.

How refunds are paid

Refunds are processed by our reseller Paddle to the original payment method. Once a full refund is confirmed, the order's download link stops working. How long the funds take to appear depends on your payment method and bank. The 30-day period above is the time to ask for a refund, not a promised bank processing time.

Your legal rights

Rights that the law of your country gives you (for example a statutory withdrawal period) are not affected by this policy.

Last updated: 28 October 2026.